Terms of Use

When these terms say “we” or “us”, they mean ExoticPassport. “You” means the person using the app.

Service

ExoticPassport, exoticpassport.co.za

Email

lourens@siesbru.co.za

• You need to be 18 or older to open an account. If you're younger, a parent or guardian must agree to these terms for you and keep an eye on how you use the app.
• Only people 18 or older may list an animal in the Showroom or contact a seller there.
• One person per account. Keep your sign-in details to yourself: you're responsible for what happens on your account, so tell us straight away if you think someone else has used it.
• Give us true details about yourself, and keep them up to date.

• Register only animals you keep. What you record about them (species, morphs, dates, weights, feeds, notes and photos) must be true as far as you know.
• Your photos and records stay yours. You give us permission to store, copy, resize and show them to run ExoticPassport: on your own pages, on the animal's public passport page, on cards you share, and in the Showroom if you list the animal. The permission ends when you delete the content or your account, apart from copies you have already shared and our backups, which are replaced within 30 days.
• Only upload photos you took yourself or have permission to use.
• Every animal has a public passport page that anyone with its passport ID or QR code can open. It shows the card, never who keeps the animal.

• Collector cards are a fun way to keep a record of your animals. A card's stats come from its species, its morphs and its own size for its age (see how stats work). They are not a health check, a measure of quality or a valuation.
• Rarity reflects how common an animal is among kept animals. It is never based on how endangered a species is in the wild.
• A tier shows how far an animal's record has been checked. A tier never changes a card's stats.
• We may correct a species or morph in the catalog, or an animal's rarity or tier, for example to fix a mistake. Every change is recorded in the animal's history.
• Rankings, badges and roles (such as breeder or expert) are given at our discretion and may be changed or taken away, for example if they are abused. Admin and staff accounts aren't ranked.

• You can ask for an animal to be verified by our team, an approved breeder or an event verifier. The reviewer looks at the animal's record and anything you send, and decides whether to verify it and at which tier.
• Verification means the reviewer was satisfied, at the time, that the animal and its record appear genuine. It is not a guarantee of the animal's health, genetics, age, legality or value, then or later.
• The fee pays for the review, so it applies whether the animal is verified or not. Prices and refunds are set out in Payments & refunds.
• If we learn that a verified record was wrong, we may withdraw the verification or lower the tier, and the animal's history will show why.

• Accounts opened since 1 October 2026 start on the free Hatchling plan, which holds three animals. Keeper and Collector are paid plans, billed monthly or yearly. Accounts that existed before plans began keep full access with no plan needed.
• Paid plans renew automatically at the end of each period, charged to the card you paid with, until you cancel. You can cancel or pause any time in Plan & billing, and your plan stays on until the end of the period you've paid for.
• If a renewal payment fails, we try again over the following week and your plan stays on while we do. If it still fails, the plan ends.
• When a plan ends, nothing is deleted or hidden. You just can't register more animals than the free plan allows.
• If a plan's price changes, we'll tell you in the app before it applies to your next renewal, so you can cancel first.
• Payments are processed by PayFast. We never see or store your card number. See Payments & refunds for prices, cancellations and refunds.

• You can transfer an animal's passport to another keeper by username, or with a claim link. Whoever opens a claim link and accepts it gets the animal, so share it only with the person it's meant for. A link lasts 14 days and works once; an offer by username expires after 30 days.
• A verified animal's history goes with it. An unverified animal moves with its name and photo only, so an unchecked history can't be passed off as checked.
• Once a transfer is accepted, the animal belongs to the new keeper's account. We can't undo it: ask them to transfer it back.

• The Showroom lets keepers offer verified animals for sale, and lets buyers contact them. We introduce buyer and seller and take no part in the sale: we don't sell animals, take payment for them, hold deposits, arrange transport or charge commission.
• A sale is an agreement between the buyer and the seller only. Together they are responsible for it, including the price, the payment, the animal's health and welfare, its transport and every permit the sale needs.
• Sellers and buyers must follow the Showroom rules. We may remove a listing, and suspend anyone who breaks them.

Please don't:

• record animals you don't have, or false details, to climb the rankings or to mislead anyone;
• use someone else's account, or pretend to be someone you're not;
• harass, threaten or spam other keepers, or use their contact details for anything except the animal you talked about;
• list or trade an animal you may not legally sell, or use ExoticPassport for illegal wildlife trade;
• upload anything unlawful, or anything you don't have the right to share;
• try to break, overload or scrape ExoticPassport, or get around its security.

We work to keep ExoticPassport running and your records backed up every day, but we can't promise it will always be available or free of errors. We may change, add or remove features. If we ever stop running ExoticPassport, we'll give you reasonable notice first.

• Nothing in these terms takes away any right you have under the Consumer Protection Act or another law that can't be excluded.
• As far as the law allows, we are not responsible for what members agree or do between themselves, including Showroom sales; for the condition, health, genetics or legality of any animal; for loss caused by someone using your account because your sign-in details weren't kept safe; or for indirect loss, such as lost profit.
• As far as the law allows, our total responsibility to you for any claim is limited to what you paid us in the 12 months before it arose.

• You can delete your account at any time from your profile. It deletes your animals and records as described in the Privacy Policy.
• We may suspend or close an account that breaks these terms or the law, or that puts other members or animals at risk. Where it's fair to, we'll tell you why first.

We may update these terms. The date at the top will change, and we'll tell you in the app before an important change takes effect. If you keep using ExoticPassport after that, the new terms apply.

These terms are governed by the law of South Africa. If something goes wrong, please contact us first and we'll try to put it right. You keep any right you have to take a complaint to a consumer body, the Information Regulator or a court.

Questions about these terms, or anything else:

Service

ExoticPassport, exoticpassport.co.za

Email

lourens@siesbru.co.za