Payments & refunds

Verifying an animal

R50 per animal (R25 on the Collector plan)

Verifying several at once

In one payment, each animal after the first costs R2 less than the one before (R1 on Collector), down to R30 an animal from the 11th (R15 on Collector): 40% off.

Hatchling plan

Free, for up to 3 animals

Keeper plan

R49 a month or R490 a year, for up to 15 animals

Collector plan

R59 a month or R590 a year, for any number of animals, with one free verification a month

The Showroom

Free to list an animal and free to contact a seller. We take no commission.

Prices are in South African rand, and what you see at checkout is all you pay us. Accounts that existed before plans began keep full access without a plan. See Plans for what each plan includes.

You pay through PayFast's secure checkout, by card or another method PayFast offers. PayFast handles your card details: ExoticPassport never sees them. For a plan, PayFast keeps your card on file so each renewal can be charged. Your bank statement shows the payment as made through PayFast.

• Verification: your request goes to the reviewer as soon as PayFast confirms the payment, usually within a minute. A person reviews it, and you get a notification with the outcome.
• Plans start as soon as PayFast confirms your first payment, and renew on the same date each month or year.
• Keep PayFast's email receipt. Your plan's payments are also listed in Plan & billing.

Cancel any time in Plan & billing. Nothing more is charged, and your plan stays on until the end of the period you've paid for. You can pause a plan for one to three months instead. When a plan ends, none of your animals or records are deleted or hidden.

• Changed your mind about a plan? If you cancel within 7 days of your first payment for it, we refund that payment in full.
• Renewals aren't refunded once the new period has started, unless we made a mistake or the law requires it.
• Verification: ask before a reviewer has decided, and we'll cancel the request and refund the fee. Once a reviewer has decided, the fee isn't refunded, whether the animal was verified or not, because the review is what you paid for.
• Charged twice, or for something you didn't get? We refund the extra payment in full.

To ask for a refund, email lourens@siesbru.co.za with your username, the date and the amount. Refunds go back through PayFast to the card or account you paid with; how long it takes to show depends on your bank.

ExoticPassport doesn't take payment for animals, so a refund for an animal is between the buyer and the seller. See the Showroom rules.

Service

ExoticPassport, exoticpassport.co.za

Email

lourens@siesbru.co.za